Refund Policy

We want you to feel comfortable trying Mockshot. If a purchase is not right for you, tell us what happened and we will treat the request like a person, not a ticket number.

First purchase

You may request a refund within 14 days of your first subscription payment or lifetime purchase. Send the purchase email, receipt or licence key to support@trymockshot.com. We may ask what went wrong so we can improve, but you do not need to write an essay.

Renewals

Subscriptions renew automatically until cancelled. If you forgot to cancel, contact us within 48 hours of the renewal. We will normally refund an accidental renewal when the renewed plan has not been materially used.

When the service fails

If a paid feature does not work as described and we cannot fix it within a reasonable time, we will offer a refund or a fair credit for the affected period. This policy does not limit any refund or remedy you are entitled to under applicable consumer law.

What is not normally refundable

• requests made after the windows above where the service worked and was used;
• accounts suspended for fraud, licence sharing or serious abuse; or
• price differences caused by exchange rates, bank fees or a discount that began later.

Cancellation and timing

Cancelling prevents the next renewal and does not by itself refund the current period. Payments are processed by an independent payment provider, so an approved refund is returned through the original payment method. Banks and payment providers control how long it takes to appear.

How to ask

Email support@trymockshot.com with the email used at checkout and the reason for the request. Please do not send card numbers or other sensitive payment details.